Address: 14 Darling Drive, Sydney, NSW 2000, Australia. The event entrance will be located at the northern end of the building, closest to Cockle Bay and the Sofitel Sydney Darling Harbour.
ICC Sydney provides cloakroom facilities for personal items. These are located beside the Customer Service Desk on the ground floor of the Convention Centre.
Internet and network solutions
Wireless connectivity is complimentary and readily available throughout the venue. Congress delegates will have access to self-managed Wi-Fi service.
Quiet rooms
ICC Sydney provides Quiet Rooms for the Congress attendees. These designated areas offer comfortable seating, dimmed lighting, fresh drinking water, and a calm environment for those needing a break. To access a Quiet Room, please speak with a team member at the customer service desk on the ground floor of the Convention Centre.
Lost property
The venue’s customer services staff handles enquiries and reports regarding lost and found items. All items, except for those deemed perishable, are catalogued and stored for 30 days. After that period, articles are disposed of at the discretion of ICC Sydney with no further claim available to those items.
Drugs and alcohol
Possession, distribution and use of any illegal drug or alcohol by the Congress attendees within the venue is strictly prohibited, is against the law and will be dealt with promptly by reporting the incident to the NSW Police.
Those considered to be under the influence of alcohol, prescription medication/drugs or other substances that, in the opinion of ICC Sydney, constitute a danger to themselves or others will be required to leave the venue.
ICC Sydney is a licensed premise; all alcohol shall be provided by ICC Sydney. No third party may bring alcohol into the venue without the express written permission by ICC Sydney management.
First aid, emergency and evacuation procedure
A fully equipped first aid centre is located on the ground floor of the Convention Centre. ICC Sydney security and risk personnel are trained as first responders in fire/safety and first aid emergencies including the use of on-site defibrillators. In the event of a medical emergency, the venue’s first aid attendants will be on hand to implement procedures and contact external emergency agencies as required.
To report an emergency or incident, call +61 (2) 9215 7660.
For information on evacuation procedure in the event of an emergency, please click here.
Venue security
ICC Sydney has 24-hour general building security augmented with CCTV cameras and alarm systems. CCTV cameras scan interior and exterior public areas and ICC Sydney security personnel will respond quickly and professionally to any potential security issue. The ICC Sydney Security team are trained in line with the Venue’s Emergency Management Plan, Security Plan, Liquor Plan of Management and are all members of the ICC Sydney Internal Response Team (IRT).
Environmental impact and waste management
ICC Sydney provides facilities for the segregation of waste materials generated during the event, such as mixed recyclables, cardboard and paper, food organics, glass, plastic wrap, and untreated timber. Please use the waste facilities provided and pay careful attention to activities that may cause harm to the environment, or cause pollution of the venue or its surroundings, including light, noise, waste and water aspects.
The venue has no provision for the disposal of toxic hazardous liquid substances, such as paints, solvents, oils, etc. Discarding toxic chemicals or waste through the venue’s drainage system, or in general waste, is not permitted.
We encourage all those interested in the Congress to visit the CarbonEthics' website and offer a contribution to their programmes, which include mangrove plantations, coral restoration and community support.
Congress 2021
Learn about our hybrid summit, taking place virtually and in Costa Rica.